Returns

Last updated November 02, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at info@bonema.london to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Bonema London
Attn: Returns
RMA #
100 Kingsland High St  
London, E8 2NS  
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    
For defective or damaged products, please email us to arrange a refund or exchange. 

Please Note

  • Sale items are FINAL SALE and cannot be returned.        
  • All items should be returned in their original condition and packaging, including tags.   

QUESTIONS
If you have any questions concerning our return policy, please contact us at: 

info@bonema.london 

Hey you!

15% Off

Use WELCOME15 at Checkout to get 15% off your first order!